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Send your requirement Being a top Chatbot Development company, we quickly build & deploy smart chatbots for channels such as Slack, Facebook, WhatsApp, SMS, Telegram and many more.
Chatbot development offers the most powerful and convenient way of streamlining customer interactions. We, as a chatbot development company , use robust technology that enables us to quickly build and deploy smart chatbots over a wide number of channels such as Slack, Facebook, Whatsapp, SMS, Telegram and many more. We offer superior AI chatbot development for all kinds of business enterprises. Leveraging professional fineness in tandem with leading-edge solutions, we seek to propel our client’s business into the stratosphere.
Chatbots make use of Natural Language Processing (NLP) technology to understand and analyze human speech, figure out the appropriate responses, and revert in human-understandable language. The primary aim of NLP is to make the interaction between computers and humans as seamless as possible.
NLP involves two processes
With ongoing improvements in NLP technology, the chatbots can easily detect the subtle tones in written as well as spoken conversation. Although there is a little struggle when it comes to decoding similes and metaphors, yet advanced methodologies are being devised every day that help to overcome these obstacles.
Increased level of productivityChatbot automates procedures and enables you to cut down on wasteful resources. Through these bots, you can stay connected with your customers 24x7, 365 days a year. This increases efficiency and helps you to reach global customers easily.
Personalized conversationsChatbots provide better customer engagement by responding with more personalized information rather than generating an automated response. These bots know the user and reply accordingly that helps in proffering a constructive customer service experience.
Keeping up with trendsChatbots offer an effective and streamlined way of conducting customer interactions. Having a sophisticated high-performing chatbot in place can help you gain a leading position in front of your competitors who are only beginning to comprehend the power of these bots.
Generate leadsBots gather significant feedback from customer conversations. This data can be used to generate qualified leads, thus increasing sales and reducing the sales cycle.
Our consortium of expert professionals is united by an unswerving passion for excellence. We strive for brilliance as we pursue our bleeding-edge development methodologies to build the best and most sturdy deliverables for our clients. That’s what makes us tick
We have extensive knowledge about the basic technologies that go into the process of chatbot development. With a consolidated experience of 9+ years, we have set our benchmarks high for both development and proffer quality services to all businesses irrespective of the industry.
We are a reputed chatbot development company that builds prize-winning chatbots. Apart from addressing the common inquiries, our highly refined and AI powered chatbots will warmly greet your website visitors, automatically route chats to the concerned departments, help users get through troubleshooting processes and much more.
Extensive knowledge & expertiseWhile this trend is comparatively new, we have been at it since the very beginning. We possess all the required knowledge and proficiency to create an outstanding chatbot product that exceeds your expectations. We have complete expertise in building bots from ground up, using some of the most popular frameworks such as Amazon Lex, Microsoft Bot framework and Google’s DialogFlow.
A quality deliverableOur process of chatbot development starts with understanding the precise needs of our client. We make every effort to mix your expertise with our experience to shape a remarkable product. Our team ensures that the chatbot has the ideal guise and fluent conversational flow to offer optimal customer experience.
Quick deploymentWe use a development framework that allows us to bootstrap a chatbot much faster than anticipated. Additionally, our framework is highly flexible and easily scalable. Thus, you can start with one language or channel and move to 10 in no time.
Complete support & maintenanceOur product passes through rigorous testing to ensure it is absolutely clean and bug-free. Even after release, we keep an eye on the product and offer continuous training to the bot by building a database of the frequently asked questions. This helps us in expanding the capabilities of the bot and improving its intelligence in the best possible way.
Our developers create conversational AI-enabled chatbots that leverage the full potential of Microsoft framework and its integrated environment. These chatbots are highly flexible and can be scoped to handling a few simple commands or extremely complex responses.
From setting an alarm or dialing a number to converting your house into a voice-support smart home, our voice-enabled chatbots will let you do everything. Our developers also create voice-enabled bots with chat support for improved user experience.
Our developers conduct both manual and automation testing of chatbots to ensure a groundbreaking and profitable product. They make use of high-end tools such as Gupshup Proxy Bot, TestyourBot, Reddit, Dimon, etc. to create a fail-proof solution.
At Cumulations, we have a highly experienced team that integrates chatbot with the client’s enterprise-wide ERP system. These systems are equipped with analytical capabilities that help to decode user responses and turn them into actionable business insights.
Our Facebook bot development service enables businesses to reach out to millions of Facebook users in the most approachable way. These bots will discover user behaviors, track the details of the conversation, and measure conversion engagement and retention rate.
Our team of chatbot developers helps companies build strong customer relationships through WhatsApp, the world’s most popular messaging app. Our WhatsApp chatbots are powered by WhatsApp API and use the most sophisticated AI technology to respond to business queries.
Slack is a cloud-based collaboration tool. It comes with a wide range of APIs, using which our expert developers create intelligent team-based chatbots. These bots can help you and your teamwork in a seamless manner.
Our Telegram bot development service helps you get a high-grade chatbot for Telegram. Our developers use the latest tools and techniques to implement top-notch products that allow you to flawlessly interact with your customers in Telegram interaction.
By localizing chatbots, businesses can effectively overcome all language barriers and reach out to a wider user base. Our developers create highly efficient bots that can engage in eloquent and culturally-appropriate conversations in the user’s native language to improve engagement and boost conversions.
Whatever your industry domain is, our developers help to build robust chatbot applications that are specific to your business needs. They have extensive experience in developing robust solutions for industry verticals such as e-commerce, healthcare, delivery, banking and insurance, online food ordering, customer support, etc.
Scale-up engagement rateChatbots only provide a slice of information at a time. With these, you don’t bore your customers with unnecessary and irrelevant information, keeping the content flowing by maintaining the conversation and improving the engagement rate.
Convert more leadsWhatsApp chatbots ensure the flow is in the right direction to secure higher conversion rates. Besides, it helps to determine the unqualified leads through significant KPIs and prevents you from dealing with inefficient leads.
Send personalized notificationsWhatsApp notifications are much more direct and far more likely to be seen by the customer. They are displayed right on the customer’s mobile device, making them less likely to miss it. Also, you can send targeted notifications such as booking reminders, invoices, delivery updates, order confirmations, etc.
Send contextual response automaticallyA WhatsApp chatbot platform enables seamless communication between the businesses and customers. They assist in responding to customer complaints and queries in real-time.
Upgrade your customer serviceWhatsApp chatbot eliminates the need for the customers to download a separate app to contact the business. These bots offer an instant response, 24*7 uptime in tandem with an immersive interface to provide the most exceptional customer service.
Rules-Based Chatbots (Structured Chatbot)This is a simple type of chatbot with smart coding and simple functionality. They feature an extensive database of responses that is regulated by some pre-coded rules. The developers can edit the rules if they want to improve the bot’s functionalities as per the commands. These chatbots are not very intuitive as they display an error message when they cannot find a suitable answer from the database.
Machine Learning Chatbots (Intent and Entity Based Chatbots)These chatbots are much more advanced and instinctual than rule-based chatbots as they do not follow any set of predefined responses. They leverage Artificial Intelligence and hence, are quite conversational. They constantly learn and refine their responses through human interaction. Over time, they learn to identify specific patterns and store data for future reference. Thus, interaction with a machine learning chatbot is more personalized.
Chatbots can be easily implemented across diverse industry verticals to provide improved customer experience. These bots can seamlessly handle a number of tasks, such as customer complaints, customer care, and feedback, searching and booking, managing payments, etc.
The chatbots developed by our expert developers can be deployed across several industries, such as:
The process of developing a chatbot includes providing a real image of a customer care representative to the chatbot and scripting easy-to-understand, genuine answers. At Cumulations, our chatbot developers follow a specific set of guidelines to build smart and intelligent solutions. Here are the main steps in our development process.
Language Processing and Management:There are many different platforms for chatbot development and chatbot publishing. This permits the developers to set up the processing language in this phase.
Coding phase:Our process of chatbot development starts with understanding the precise needs of our client. We make every effort to mix your expertise with our experience to shape a remarkable product. Our team ensures that the chatbot has the ideal guise and fluent conversational flow to offer optimal customer experience. In this phase, our programmers decide on the most suitable coding tools and platforms that will facilitate comfortable development.
Chatbot Integration:In the next phase, our chatbot developers connect the chatbot to the platform that is desired by the user.
Testing phase:We have a diverse team that conducts real-user testing. Our team performs continuous testing to identify the NLU components that need revision to attain the maximum level of accuracy.
Launching phase:Once the chatbot is developed, it needs to be deployed to a deployment platform. Our developers help businesses to select the best deployment platform, based on their customer base.
At Cumulations, we work with a team of experts who build highly intelligent and specialized chatbots using frameworks that align with the changing business dynamics.
Get support from us, turn your idea from concept to MVP, take your startup to the next level. We’re here to support your unique business needs.
